Privacy Policy

1. Data Controller

Car Cure is operated by Car Cure LLC, based at G block, Al hail, Fujairah, UAE. For any data-related inquiries, contact us at admin@carcure.ae.

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, vehicle details and any files or images uploaded when requesting services. We also collect technical data such as IP address, browser type and usage behavior through cookies and analytics tools.

Location Data for Road Assistance: When you request emergency road assistance (SOS) through our platform, we collect your geographic location data to dispatch recovery operators to your precise location. This may include GPS coordinates obtained from your device and/or a location address you provide manually. Location data is used solely for the purpose of providing roadside assistance services and is only collected when you actively initiate an assistance request.

IP Address Collection: When you use our services, we automatically collect your IP address for security and fraud prevention purposes, including abuse control, account security, and compliance with legal obligations. This helps us protect your account and ensures the integrity of our services.

3. Legal Basis for Processing

We process your personal data based on: (a) your consent, (b) necessity to perform a contract (service requests) and (c) compliance with legal obligations under applicable UAE laws.

4. How We Use Your Information

Your data is used to process orders, provide recovery and vehicle services, manage your account, communicate updates, improve our platform and ensure security and fraud prevention. For road assistance requests specifically, your location data is used to identify your position and direct our recovery team to assist you efficiently.

5. Data Sharing

We may share your information with trusted partners such as spare parts suppliers, recovery operators and service providers strictly to fulfil your request. We may also share data with third-party platforms such as authentication providers (e.g., Google) and hosting services. All partners are required to protect your data.

6. International Data Transfers

Your data may be processed or stored outside the UAE through third-party services. We ensure that such transfers are protected through appropriate safeguards and security measures.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and meet legal requirements. You may request deletion of your account and associated data at any time.

8. Data Security

We implement appropriate technical and organizational measures including secure servers, access control and encryption where applicable to protect your personal data from unauthorized access, loss or misuse.

9. Your Rights

You have the right to access, correct, update or delete your personal data. You may also withdraw consent or request restriction of processing. To exercise your rights, contact us at admin@carcure.ae.

10. Cookies

We use essential cookies for authentication and functionality and analytics cookies to understand user behavior. You can control or disable cookies through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates your acceptance of the updated policy.

13. Contact

If you have questions, concerns or complaints regarding this policy or your data, contact us at admin@carcure.ae or visit our Contact page.