Help Centre

Frequently Asked Questions

Everything you need to know about our services, process and policies.

Can't find your answer here? Contact our team - we're available every day from 08:00 to 22:00.

General Questions

What types of services does Car Cure offer?

Car Cure provides comprehensive auto maintenance and repair services, including oil changes, brake service, tyre service, engine diagnostics, battery service, suspension repairs, and full vehicle inspections.

How long has Car Cure been operating?

Car Cure has been serving customers across the UAE with professional automotive services, genuine parts, and reliable maintenance for years.

Vehicle & My Vehicles

How do I add or manage my vehicles?

You can add and manage your vehicles through your profile after signing in. Each vehicle can be linked to service requests, making future bookings faster.

Can I book service for multiple vehicles?

Yes. You can manage multiple vehicles in your profile and submit separate service requests for each one.

Maintenance

What types of maintenance services do you offer?

We offer comprehensive maintenance services including oil changes, brake service, tyre rotation, battery replacement, fluid checks, filter replacements and full vehicle inspections.

How often should I service my vehicle?

Service intervals vary by make and model. Generally, we recommend servicing every 10,000 km or 12 months, whichever comes first. We'll remind you when your next service is due.

Do you use genuine parts for maintenance?

Yes, we use genuine OEM parts for all maintenance work. We also offer quality aftermarket alternatives at competitive prices if you prefer.

How long does a typical maintenance service take?

Service times vary depending on the type of work needed. Standard services like oil changes can be completed within 1-2 hours, while more extensive repairs may take a full day. We always provide an estimated completion time when you book your service.

Spare Parts

What information do I need to request spare parts?

We need your vehicle's brand, model, year and variant, as well as the chassis number and a description or image of the part. A photo of your vehicle also helps us source the correct item.

Do you supply OEM, aftermarket and used parts?

Yes. We offer genuine OEM parts, quality aftermarket alternatives and verified used parts - all at different price points. Our team will present you with available options before any commitment.

How long does it take to source a part?

Common parts are typically available within 1-3 business days. Rare or imported parts may take 5-14 days depending on the supplier. We'll keep you updated throughout the process.

Do you deliver parts across UAE?

Yes, we deliver to all seven emirates. Delivery timelines and fees depend on your location and the size of the order.

Account & Login

Can I manage my account and bookings online?

Yes. Once you sign in, you can manage your profile, add vehicles, submit service requests, submit reviews and view your order history.

Can guests submit reviews?

Yes. Guests can submit reviews without signing in, although registered users receive notifications about approval status and updates.

Service Requests

How do I submit a service request?

Select your service, provide vehicle details, choose your preferred date and time, describe the problem and submit. You'll receive confirmation once the request is submitted.

Can I upload photos or videos with my request?

Yes. The service request form supports image and video uploads to help our technicians understand the issue before your appointment.

Still have questions?

Our team is ready to help you find the right solution.

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